If there are many users in your network, and all of them are accessing the Internet from external IP address, make sure they do not reconnect with FTP or mail clients frequently. Reduce timeout intervals on all FTP and mail clients in your network. To avoid that, please make sure your cleints are set without permanent tries to scan server's ports. Port scan is an attack that sends client requests to a range of server port addresses on a host, with the goal of finding an active port and exploiting a known vulnerability of that service. Please make sure to use correct login data. It occurs when there is an authentication form or a protected directory on the website. Please make sure your FTP client is using correct login details and appropriate settings. If you are using an email client, make sure you update the login details there. If you have issues logging into webmail, please reset the email address password in the cPanel account on the ‘Email accounts’ page. Otherwise, feel free to ask for the cPanel password reset via our Support. To avoid that, please check your login details in a Account Information Email that was sent to the email account, associated with the hosting package. Once you have used the incorrect login details 5 times in 3600 seconds, the IP gets blocked. When you were not able to login to cPanel from the first time, please do not try to do it as many times as possible. What can be the reason of the IP being blocked and how to avoid it? You can find your external IP address at the below link. Please contact our Support and we will gladly unlock your IP.
So, if you find yourself not being able to connect to the website, cPanel and webmail from a certain computer, most likely you have triggered the Firewall rules. In case of more than 5 failed login attempts from your IP-address gets blocked permanently. Due to security reasons, we have installed Firewall on our servers, too. What is happening? Most likely, your external IP address was blocked by Firewall.įirewall is a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass. The links and are receiving the error ‘ Server connection timed out’. More than that, you are not able to access cPanel and webmail.
Sometimes you find the website hosted with us inaccessible, and there is no update on our Status page considering the server issues.
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